FAQ
how long does shipping take?
Premade items can take up to 2 weeks due to traffic volume. Preorder items can take 4-7 weeks.
usa shipping time
- east coast: 1-3 business days
- west coast: 2-5 business days
international shipping times:
- 7-21 business days
Attention International Customers:
International shoppers are responsible for any potential import duties, taxes, or customs fees that may apply upon delivery. These charges vary by country and are not included in your purchase price. EVR Studios does not pay or reimburse these fees. To help balance any additional fees, we keep our base shipping cost as low as possible.
We recommend checking with your local customs office for more information. if your package is held at customs, check your mail or email for notifications and contact your local post office for assistance.
All international orders include tracking + insurance for reliable delivery.
do you offer wholesale?
Wholesale Orders:
At EVR, we are pleased to offer wholesale opportunities for businesses and retailers looking to carry our products. Here are the key details about our wholesale program:
Minimum Order Quantity (MOQ):
• We require a minimum order quantity for wholesale purchases to ensure the best pricing and benefits for our wholesale partners. Please contact our wholesale team for specific MOQ details. (sales@evrnewyork.com)
Wholesale Pricing:
• Wholesale pricing is available for qualifying businesses. To access our wholesale pricing list, please reach out to our wholesale team, and we will provide you with the necessary information.
Shipping for Wholesale Orders:
• Shipping for wholesale orders will be calculated based on the size and weight of your order, as well as the destination. Our team will work with you to determine the most cost-effective shipping method for your specific needs.
how do I get updates on my order?
You can track the whereabouts of your order right here. For any further questions regarding your order you can send an email to sales@evrnewyork.com or DM @evr.newyork on Instagram.
how should I wash my pieces?
Keep That Garment On At All Times. If You Choose To Feel Bold - Cold wash inside out on gentle setting. Hang dry or lay flat to avoid garment fading and unwanted shrinkage. Wash with like colors.
I received a damaged, defective, missing or incorrect product, what should i do?
If your package arrived with damages, please contact the associated shipping provider to open a dispute. EVR Studios is not responsible for packages after we've handed them off to the postal carrier.
If your packaged arrived safely but the items are damaged, missing, defective, or incorrect, we would be happy to arrange an exchange, replacement, or refund if necessary.
contact our customer service at sales@evrnewyork.com or through the contact form on our website to receive assistance.
how can i contact you?
You can reach contact us through our contact form. click here to be redirected.
Words From Our EVR FAM
"The first time I put on the mohair beanie I knew that this brand was far ahead of the competition. The craftsmanship and quality is that of a high end fashion house."